> Source: [sk184190](https://support.checkpoint.com/results/sk/sk184190)

# sk184190 - "Fetch branches" button does not show "Branches in use"

| Property | Value |
|----------|-------|
| Solution ID | sk184190 |
| Date Created | 2025-10-16 |
| Last Modified | 2026-01-13 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.20 |

## Symptoms

- * When configuring an LDAP Account Unit object in SmartConsole, clicking the "Fetch branches" button on the "Objects Management" tab does not populate the section "Branches in use".

* "Define at least one branch for this Account Unit" error is displayed after clicking OK. ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk184190/error202510191500171.png)

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point SmartConsole R82](https://support.checkpoint.com/results/sk/sk181127)
* [Check Point SmartConsole R81.20 build 674](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20_SC/R81.20/R81.20-List-of-all-Resolved-Issues.htm?tocpath=_____4)

Check Point recommends to always upgrade to the most recent version.

<br />

If you choose not to upgrade, you can apply the following workaround:

1. Uninstall the current SmartConsole.
2. Install SmartConsole R81.20 Build 665. ([Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get this build)

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