> Source: [sk184175](https://support.checkpoint.com/results/sk/sk184175)

# sk184175 -  Organizational Scanner Fails to Complete - Unsupported LDAP Load Balancer Configuration 

| Property | Value |
|----------|-------|
| Solution ID | sk184175 |
| Date Created | 2025-10-13 |
| Last Modified | 2025-10-14 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.20 |
| OS | Gaia |

## Symptoms

- * The Organizational Directory Scanner fails to complete after starting.
* You are using a LDAP/AD Load Balancer.

## Cause

This issue occurs when the scanner is configured to connect to an LDAP or Active Directory server through a Load Balancer. This configuration is not supported.

## Solution

This solution requires authentication. Please log in to view the full solution.

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