> Source: [sk184116](https://support.checkpoint.com/results/sk/sk184116)

# sk184116 - Deleted rules appear after a reboot

| Property | Value |
|----------|-------|
| Solution ID | sk184116 |
| Date Created | 2025-10-05 |
| Last Modified | 2025-10-09 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R82 |
| OS | Gaia |

## Symptoms

- * In ElasticXL, executing **"asg_excp_conf del #"** shows the rule as deleted from **$FWDIR/tmp/tmp_exception_entries.txt**
* Post reboot phase on SGM, the rule is again printed in **$FWDIR/tmp/tmp_exception_entries.txt**

## Cause

Changes in the code introduced previously cause the issue.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).  

Open a Service Request with Check Point Technical Services, and upload all the files to the Service Request for technical investigation.

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