> Source: [sk184094](https://support.checkpoint.com/results/sk/sk184094)

# sk184094 - Creating a new Virtual System on Maestro VSX Gateway fails

| Property | Value |
|----------|-------|
| Solution ID | sk184094 |
| Date Created | 2025-10-02 |
| Last Modified | 2026-05-07 |
| Technical Level | General |
| Products | Security Gateway, Scalable Platforms |
| Versions | R82, R81.20, R81.10 (EOS), R82, R81.20, R81.10 (EOS) |
| OS | Gaia |
| Platform | 7000 |

## Symptoms

- * Error when trying to create a new Virtual System (VS) on the Maestro VSX Security Gateway with the SmartConsole wizard:  

  ```
  
  Checking connection with VSX
  Initializing SIC of - xxx ...
  SIC of xxx has been initialized
  Creating Virtual System...
  Generating VSX Configuration for xxx on yyy.
  Pushing VSX Configuration to yyy.
  yyy: processed 100% of configuration...
  Failed to configure yyy with the following errors:
  yyy... error :Virtual System cannot be created: Failed to create Virtual System directories
  Virtual System Processing Completed with Errors
  
  Pushing network configuration to Virtual System operation has finished with errors.
  ```

  <br />

* The log file *$FWDIR/log/last_vsx_push_configuration.elg* on the management server shows the error:  

  ```
  
  vsenv: operation failed, specified Virtual System ID does not exist.
  ```

  <br />

## Cause

A previously deleted Virtual System (VS) left residual locks on file descriptors. When a new VS attempts to reuse the same VSID, the creation fails.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content