> Source: [sk184067](https://support.checkpoint.com/results/sk/sk184067)

# sk184067 - Drop templates are not matching temp connections

| Property | Value |
|----------|-------|
| Solution ID | sk184067 |
| Date Created | 2025-09-28 |
| Last Modified | 2025-09-29 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * UDP traffic is dropped on clean up rule instead of matching dedicated template.
* Drop templates are not generated.
* High CPU usage observed in the FWK process on the Security Gateway.

## Cause

The Security Gateway processes dropped packet individually due to a failure in the drop template mechanism. Drop templates are SecureXL optimizations that reduce CPU load by handling known traffic patterns. When templates are not generated, the firewall instances are overwhelmed, triggering the priority queue.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content