> Source: [sk184058](https://support.checkpoint.com/results/sk/sk184058)

# sk184058 - Policy installation fails with: "policy installation had failed due to an internal error"

| Property | Value |
|----------|-------|
| Solution ID | sk184058 |
| Date Created | 2025-09-19 |
| Last Modified | 2025-10-25 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS) |
| OS | Gaia |
| Platform | VMWare ESX |

## Symptoms

- * Policy installation fails with: "*policy installation had failed due to an internal error*".
* *$FWDIR/log/fwm.elg* on the Security Management Server shows this output (CLSID=Class Identifier):  

  ```
  
  
  GetClsidDllName: Failed to open registry key: /SOFTWARE/CheckPoint/Components/CLSID/{12345678-1234-ABCD-1234-1234567890AB}/InprocServer32
  Verify error, cannot load verify component, check scheme validity cpresults: -2147221164 for clsid:  {12345678-1234-ABCD-1234-1234567890AB}
  ```

  <br />

* The registry file of the Security Management Server (*$CPDIR/registry/HKLM_registry.data* ) contains a registry entry with a forward slash (/) in a CLSID:  


  `{12345678/1234-ABCD-1234-1234567890AB}`

## Cause

CLSID (Class Identifier) is a unique identifier for COM objects in Windows. The registry file on the Security Management Server (`$CPDIR/registry/HKLM_registry.data`) is corrupt, because the CLSID contains a forward slash (`/`) instead of a hyphen (`-`):

`12345678/1234-ABCD-1234-1234567890AB`

This is the standard format of a CLSID. All numbers are separated by hyphens:

`12345678-1234-ABCD-1234-1234567890AB`

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server
2. [Policy Debugs](https://support.checkpoint.com/results/sk/sk159452) from the Management server

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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