> Source: [sk184038](https://support.checkpoint.com/results/sk/sk184038)

# sk184038 - Number of gateways displayed incorrectly for IPS, Anti-Bot, and Anti-Virus auto-updates in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk184038 |
| Date Created | 2025-09-22 |
| Last Modified | 2026-05-26 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82.10, R82, R81.20, R81.10 (EOS) |
| OS | Gaia |
| Platform | VMWare ESX |

## Symptoms

- * Incorrect number of Security Gateway statuses is displayed in the SmartConsole updates window if there are more than 100 Security Gateways.

* In SmartConsole debug, when the SmartConsole tries to query the data, that runs in CPM server, we do not see all 100+ Security Gateways  

  `[DATE TIME,PID] (DEBUG) CP.Infrastructure.Services.IVirtualizingCollection - Collection (HashCode=3665114; Count=175; ItemsProvider=(DlePagedQueryProvider(queryId=GATEWAY_AGGREGATOR; liveQueryId=e86f5aa9-ae1c-447e-8e58-460df7e6d989))) - Cleaning up pages cache - cache size after cleanup... `  

  The calculation function gets the first page of Security Gateways list but does not proceed to the next one:  

  `[DATE TIME,PID] (DEBUG) CP.Infrastructure.Services.IVirtualizingCollection - Collection (HashCode=3665114; Count=175; ItemsProvider=(DlePagedQueryProvider(queryId=GATEWAY_AGGREGATOR; liveQueryId=e86f5aa9-ae1c-447e-8e58-460df7e6d989))) - Created page #0 (primary) - for item index #0`  
  ``[DATE TIME,PID] (DEBUG) CP.Infrastructure.DLE.DlePagedQueryProvider`1[[CP.Management.Objects.Schema.BaseObjects.DleObject, CP.Management.Objects.Schema.BaseObjects, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null]] - FetchRange - get next page from LastResultSet, startIndex 0, rangeSize 100``

## Cause

The query infrastructure in this scenario is limited to 100 objects.

## Solution

This problem was fixed. The fix is included starting from:

* [SmartConsole R82.10 Build 1065](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82_SC/Default.htm)
* [SmartConsole R81.20 Build 126](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20_SC/R81.20/R81.20-List-of-all-Resolved-Issues.htm?tocpath=_____4)

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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