> Source: [sk184022](https://support.checkpoint.com/results/sk/sk184022)

# sk184022 - Check Point 3000 appliance is stuck in a boot loop after selecting "ElasticXL" in the Gaia First Time Configuration Wizard

| Property | Value |
|----------|-------|
| Solution ID | sk184022 |
| Date Created | 2025-09-22 |
| Last Modified | 2025-09-22 |
| Technical Level | Advanced |
| Products | Scalable Platforms |
| Versions | R82 |
| OS | Gaia |
| Platform | 3000 |

## Symptoms

- Check Point 3100, 3200, 3600, 3800 appliance is stuck in a boot loop in the scenario:

1. Installed the Gaia OS from a bootable device or restored to factory defaults.
2. Connected to Gaia Portal to start the Gaia First Time Configuration Wizard.
3. On the "Products" page selected "Unit is a part of a cluster" and selected "ElasticXL"  
   Example:  
   ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1758124149536/FTW_Default202509171205121.png)
4. Completed the wizard and rebooted

## Cause

ElasticXL is not supported on the appliance models 3100, 3200, 3600, 3800.

See the [R82 Release Notes](https://sc1.checkpoint.com/documents/R82/WebAdminGuides/EN/CP_R82_RN/Content/Topics-RN/Supported-Environments.htm#Security_Gateway_or_Cluster) \> page "Supported Environments" \> section "Security Gateway or Cluster".

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content