> Source: [sk184021](https://support.checkpoint.com/results/sk/sk184021)

# sk184021 - Failed to update Infinity Portal with objects from your on-premises Management Server

| Property | Value |
|----------|-------|
| Solution ID | sk184021 |
| Date Created | 2025-10-11 |
| Last Modified | 2025-10-15 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.10 (EOS), R81.10 (EOS), R81.20, R82 |

## Symptoms

- * The **Infinity Services** tab shows "Failed to update Infinity Portal with objects from your on-premises Management Server. Contact Check Point Support"
* The Infinity Portal Configuration Sharing shows "Failed to update Infinity Portal with objects from your on-premises Management Server. Did not get a reply from Docker, please refer to sk181504 for more details."
* The steps listed in [sk181504](https://support.checkpoint.com/results/sk/sk181504) do not resolve the issue.

## Cause

The Management Server fails to retrieve object data required for syncing with the Infinity Portal.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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