> Source: [sk184014](https://support.checkpoint.com/results/sk/sk184014)

# sk184014 - Scheduled automatic backups on Spark Firewall fail to upload to the FTP server

| Property | Value |
|----------|-------|
| Solution ID | sk184014 |
| Date Created | 2025-09-30 |
| Last Modified | 2025-10-05 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| Platform | 1570R, 1575R, 1500, 1900, 2000, 1600, 1800, 1595R |

## Symptoms

- * Scheduled automatic backups on Quantum Spark Appliances fail to upload to the File Transfer Protocol (FTP) server.

* System logs contain this error:

  `Error uploading to FTP server: 550 //lol-checkpoint_[backup file name].zip: Permission denied`
* The backup file is created successfully on the Quantum Spark appliance in the `/storage` directory.

* Manual FTP transfer of the backup file from the Quantum Spark appliance to the FTP server works correctly.

* The scheduled backup process attempts to upload the file using an incorrect path (double slash `//` instead of `/storage/`).

* No relevant firewall drops or network issues are observed during the scheduled backup attempts.

## Cause

The issue is caused by an error in the `autoBackup.lua script` used by the scheduled backup process. The script incorrectly constructs the FTP upload path, adding a double slash (`//`) at the beginning of the filename instead of the correct `/storage/` path. This causes the FTP server to return a `550 Permission denied error` because the file cannot be found at the specified location.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R81.10.17](https://support.checkpoint.com/results/sk/sk179615)

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content