> Source: [sk184010](https://support.checkpoint.com/results/sk/sk184010)

# sk184010 - Cannot upload a backup to a Microsoft Azure storage container from the Multi-Domain Security Management Server and Multi-Domain Log Server

| Property | Value |
|----------|-------|
| Solution ID | sk184010 |
| Date Created | 2025-10-15 |
| Last Modified | 2026-09-10 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82 |
| OS | Gaia |

## Symptoms

- * Cannot upload a backup to a Microsoft Azure storage container from the MDS (Multi-Domain Security Management Server) and MDLS (Multi-Domain Log Server).
* The error message is displayed after the failed upload:   
  `
  MS-Azure backup has failed. Failed to transfer the package to the remote server. Failed to reach Microsoft Azure, please check storage name and internet connectivity.`
* Only a `.INFO` file is uploaded to Microsoft Azure. The expected `.TGZ` backup file is missing.

## Cause

The `curl_cli` command flag buffers file contents to RAM before uploading to the server. Large files exceed available memory, causing upload failures.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 44
* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 126

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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