> Source: [sk184004](https://support.checkpoint.com/results/sk/sk184004)

# sk184004 - Trusted CA Package update failure on Smart-1 Cloud Management Server after upgrade

| Property | Value |
|----------|-------|
| Solution ID | sk184004 |
| Date Created | 2025-10-10 |
| Last Modified | 2025-10-12 |
| Technical Level | General |
| Products | Smart-1 Cloud |
| Versions | Cloud |
| OS | Gaia |
| Platform | Open Server |

## Symptoms

- * The Trusted Certificate Authority (CA) Package update fails to install on the Quantum Smart-1 Cloud Security Management Server, both via automatic and manual methods after installing R82 Jumbo Take 34.
* Attempts to manually import the Trusted CA Package (ZIP file) also fail with the error   

  `DATE TIME,PID INFO web_services.internal.TLSTrustedCaListUpdateSvcImpl [DefaultQuartzScheduler_Worker-3]: Updating trusted CA's`  
  `DATE TIME,PID ERROR web_services.internal.TLSTrustedCaListUpdateSvcImpl [DefaultQuartzScheduler_Worker-3]: Trusted CA's package data could not be loaded. The update would not be performed`

## Cause

The issue is caused by a combination of a failed upgrade to R82 Jumbo Hotfix Accumulator Take 34 during scheduled maintenance and database integrity problems on the Quantum Smart-1 Cloud Security Management Server.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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