> Source: [sk183990](https://support.checkpoint.com/results/sk/sk183990)

# sk183990 - HTTP/2 website page cannot be loaded properly

| Property | Value |
|----------|-------|
| Solution ID | sk183990 |
| Date Created | 2025-09-17 |
| Last Modified | 2025-11-05 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- HTTP/2 Web page cannot be loaded until refresh when Threat Prevention Software Blades are enabled with Deep Inspection.

## Cause

The Strict Hold security mechanism was properly applied to HTTP connections affecting the HTTP traffic.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 44

If you choose not to upgrade,

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

<br />

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This fix ensures the Strict Hold security mechanism works correctly with HTTP/2 traffic, preventing queue overflows that could impact website performance and security inspection.

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