> Source: [sk183985](https://support.checkpoint.com/results/sk/sk183985)

# sk183985 - Security Group Member in Maestro deployment remains down after a reboot

| Property | Value |
|----------|-------|
| Solution ID | sk183985 |
| Date Created | 2025-09-16 |
| Last Modified | 2026-05-19 |
| Technical Level | Advanced |
| Products | Scalable Platforms |
| Versions | R81.20 |

## Symptoms

- * After rebooting a Security Group Member (SGM) in a Dual Site Maestro deployment, the SGM remains in a `down` state and cannot join the Security Group.

* The output of the `cphaprob -l list` command shows a `pull_config` Critical Device. After reattaching the license and checking `cphaprob -l list`, the following components appear in a `problem` state:

  * Fullsync
  * Policy
  * Virtual System Extension (VSX) Config
  * Data Synchronization Daemon (DSD)
  * Anti-Malware (AMW)
* These error messages appear repeatedly in the log file /var/log/merge_license_file.log :

  `
  ERROR 145: load_lic_file(): Wrong number of lines: 10 in file: /opt/CPshrd-`  
  `R81.20/conf/cp.license.smo. Not a multiple of 3.
  `
* Merge of license files fails, as indicated by:

  `
  DEBUG 131: print_summary(): There was failure while merge of license files
  `
* Policy installation fails with:

  `
  Installation Failed Reason: Failed to load policy on Security Gateway
  `
* Policy does not reach the directory `$FWDIR/state/__tmp/FW1/` on the affected SGM.

## Cause

A malformed `cp.license.smo` file on the Single Management Object (SMO) prevents proper license merging:

* The file contains an incorrect number of lines (not a multiple of 3).
* An extra line at line 3, which should have been merged with line 2, disrupts the license format.

This formatting error prevents the license merge process from completing successfully, causing:  

* Failed license distribution
* Policy installation failures
* Synchronization issues between SGMs

## Solution

This solution requires authentication. Please log in to view the full solution.

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