> Source: [sk183926](https://support.checkpoint.com/results/sk/sk183926)

# sk183926 - Check Point Appliances cannot sync and crashes

| Property | Value |
|----------|-------|
| Solution ID | sk183926 |
| Date Created | 2025-10-03 |
| Last Modified | 2025-10-05 |
| Technical Level | Advanced |
| Products | Hardware |
| Versions | Not Version-Specific |
| OS | Gaia |
| Platform | Smart-1, 5000, 7000, 28000, 9000, Open Server, 26000, 6000 |

## Symptoms

- * Quantum Appliance crashes and reboots without warning.
* Processes on the Appliance crash due to memory corruption
* `dmesg` output contains errors similar to these:  
  `{3}[Hardware Error]: error_type: 2, single-bit ECC`  
  `{3}[Hardware Error]: DIMM location: not present. DMI handle: 0x0000 `  
  `EDAC skx MC3: `HANDLING MCE MEMORY ERROR  
  `EDAC skx MC3: CPU 0: Machine Check Event: 0x0 Bank 1: 0x940000000000009f`  
  `EDAC skx MC3: TSC 0x35903f8ffc42b32 `  
  `EDAC skx MC3: ADDR 0x3ae53af740 `  
  `EDAC skx MC3: MISC 0x0 `  
  `EDAC skx MC3: PROCESSOR 0:0x50654 TIME 1739970659 SOCKET 0 APIC 0x0`  
  `EDAC MC3: 0 CE `memory read error` on CPU_SrcID#1_MC#1_Chan#1_DIMM#1 (channel:1 slot:1 page:0x3ae53af offset:0x740 grain:32 syndrome:0x0 - err_code:0x0000:0x009f socket:1 imc:1 rank:0 bg:3 ba:0 row:0xd64e col:0x3d0)`  
  `mce: [`Hardware Error`]: Machine check events logged `

  <br />

## Cause

Hardware failure. Issue can be caused by either the memory failure or the Quantum Appliances itself.

## Solution

This solution requires authentication. Please log in to view the full solution.

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