> Source: [sk183923](https://support.checkpoint.com/results/sk/sk183923)

# sk183923 - Syncing admin users to ERM user management tab via Infinity global settings fails

| Property | Value |
|----------|-------|
| Solution ID | sk183923 |
| Date Created | 2025-11-30 |
| Last Modified | 2025-12-01 |
| Technical Level | Advanced |
| Products | Check Point Portal, External Risk Management |
| Versions | Cloud, Cloud |

## Symptoms

- After assigning the **Intelligence Consumer** role to a user in the Infinity Portal global settings, the user does not appear under **Account Settings** \> **User Management** in the Infinity ERM Portal.

## Cause

ERM does not add the new user until the user performs the first login to the Infinity ERM portal. This behavior prevents unnecessary allocation of limited admin license seats.

## Solution

This solution requires authentication. Please log in to view the full solution.

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