> Source: [sk183897](https://support.checkpoint.com/results/sk/sk183897)

# sk183897 - Harmony Endpoint - WebUI displays blade status as "Not Running"

| Property | Value |
|----------|-------|
| Solution ID | sk183897 |
| Date Created | 2025-09-04 |
| Last Modified | 2025-09-09 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X |

## Symptoms

- Harmony Endpoint blades show status as "Not Running" in the Web UI.

## Solution

### **Troubleshooting Instructions**

1. **Reboot the machine** Restart the affected machine and check if the issue is resolved.
2. **Blade-Specific Troubleshooting** If the issue persists, perform the **Blade-Specific Troubleshooting** steps below.
3. **Open a Service Request** If the issue persists:
   1. [Open a Service Request (SR)](https://support.checkpoint.com/results/sk/sk31559).
   2. Attach a [CPinfo](https://support.checkpoint.com/results/sk/sk90445) file to assist Check Point support to diagnose the problem.

*** ** * ** ***

### Blade-Specific Troubleshooting

#### Full Disk Encryption

If Full Disk Encryption uninstallation has been initiated locally on the machine, or if the machine has been recovered, the blade status may show as "Not Running".  
To resolve this, initiate the uninstall process again to completely remove Full Disk Encryption.

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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