> Source: [sk183891](https://support.checkpoint.com/results/sk/sk183891)

# sk183891 - "MTA Live Monitoring" view in SmartView Monitor displays delivered emails as "New/maildrop"

| Property | Value |
|----------|-------|
| Solution ID | sk183891 |
| Date Created | 2025-09-02 |
| Last Modified | 2025-09-03 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * The **MTA Live Monitoring** view in SmartView Monitor displays delivered emails as "New/maildrop" even after they have been successfully delivered.

* The maildrop directory on the MTA Gateway is empty, confirming that there are no undelivered emails.

## Cause

SmartView's **MTA Live Monitoring** failed to synchronize with the actual mail processing state, preventing the status of delivered emails from being updated correctly.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).  

After you obtain the Hotfix:

1. Transfer the Hotfix to the applicable MTA Gateway(s).

2. Install the Hotfix Using CPUSE.

3. Reboot the MTA Gateway(s) to complete the installation.

4. After the reboot, confirm that the MTA version is updated:  
   `[Expert@SGW1:0]# cat $FWDIR/conf/mta_ver 8120.991002021`

5. Check the **MTA Live Monitoring** view in SmartView and make sure it correctly reflects the status of delivered emails.

---

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