> Source: [sk183834](https://support.checkpoint.com/results/sk/sk183834)

# sk183834 - Action Failed notification appears when trying to delete or reset computer data on Asset Management page in Harmony Endpoint (EPMaaS)

| Property | Value |
|----------|-------|
| Solution ID | sk183834 |
| Date Created | 2025-08-21 |
| Last Modified | 2025-08-26 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.20 |
| OS | Gaia |

## Symptoms

- * When you click **Delete** for a machine in the **Asset Management** page of the Harmony Endpoint (EPMaaS) portal, an **Action Failed** notification appears.
* When you click **Reset Computer Data** for a machine in the **Asset Management** page of the Harmony Endpoint (EPMaaS) portal, an **Action Failed** notification appears.

## Cause

These errors could occur due to specific backend changes in some tenants with macOS.

## Solution

This solution requires authentication. Please log in to view the full solution.

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