> Source: [sk183818](https://support.checkpoint.com/results/sk/sk183818)

# sk183818 - Policy installation intermittently fails with the error "Updatable Objects are used in the policy, but Gateway package is missing (see sk131852)"

| Property | Value |
|----------|-------|
| Solution ID | sk183818 |
| Date Created | 2025-08-26 |
| Last Modified | 2025-09-17 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Policy installation intermittently fails with this error message:

  `Updatable Objects are used in the policy, but Gateway package is missing (see sk131852)`
* Security Gateway logs show that the `last_revision.xml` file is missing, and the system cannot download or update the Updatable Objects package.

  Note: This file is located in `$CPDIR/database/downloads/ONLINE_SERVICES/1.0/`.
* Running the command `unified_dl UPDATE ONLINE_SERVICES` resolves the issue temporarily.

  Note: The command manually triggers an update of the Updatable Objects package from Check Point's online services.

## Cause

A race condition in the Security Gateway prevents the Updatable Objects package, which is required for Unified Policy features, from being updated in time for policy installation. As a result, the package is missing and the installation fails. The issue occurs intermittently due to timing and environmental conditions.

## Solution

This problem was fixed. The fix is included starting from:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take Take 36
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 111

If you do not wish to upgrade, this **workaround**is available:

On the affected Security Gateways, run this command to update the Updatable Objects package:  
`#unified_dl UPDATE ONLINE_SERVICES`  

**Important**:

After you apply the Hotfix **or**workaround:

1. install the policy again from SmartConsole.
2. Confirm that no errors are reported and the policy installs successfully.

**Notes** :

* Manual intervention is required only until the recommended Jumbo Hotfix Take is available. Monitor Check Point release notes for updates.
* Best practice: Always apply the latest recommended Jumbo Hotfix Take for your Security Gateway version.
* For more information about Updateable Objects, refer to [sk131852](https://support.checkpoint.com/results/sk/sk131852).

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