> Source: [sk183786](https://support.checkpoint.com/results/sk/sk183786)

# sk183786 - Corrupted or incomplete web page loading when HTTPS Inspection and UserCheck are enabled

| Property | Value |
|----------|-------|
| Solution ID | sk183786 |
| Date Created | 2025-12-09 |
| Last Modified | 2025-12-14 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20 |

## Symptoms

- When HTTPS Inspection and UserCheck are enabled, certain web applications fail to load correctly after the UserCheck notification is displayed. Affected web pages may include but not limited to: ChatGPT, Gmail, Outlook Web, and Yahoo Mail.  
Observed behavior:

* In Gmail: "*Oops... the system encountered a problem (#2005)*"
* In ChatGPT: Missing interface elements or corrupted page.
* In Outlook Web: Page freezes after login.
* In Yahoo Mail: Incomplete or failed page loading.

<br />

## Cause

The Security Gateway redirected scripts hosted on `cdn.oaistatic.com` to the UserCheck portal instead of allowing them.  
These scripts are essential components of the affected applications.  
The `cdn.oaistatic.com` script links were not excluded from UserCheck, leading to redirection and broken page functionality.

## Solution

This solution requires authentication. Please log in to view the full solution.

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