> Source: [sk183783](https://support.checkpoint.com/results/sk/sk183783)

# sk183783 - SmartConsole does not display logs from the  Multi-Domain Server and Multi-Domain Log Modules after upgrade to R82

| Property | Value |
|----------|-------|
| Solution ID | sk183783 |
| Date Created | 2025-08-19 |
| Last Modified | 2026-06-01 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R82 |

## Symptoms

- * SmartConsole does not display logs from the Multi-Domain Server and Multi-Domain Log Modules after upgrade to R82.

* Solr core dumps are generated in this directory:  

  `/var/log/dump/usermode`
* `$INDEXERDIR/log_indexer.elg` file shows these messages:

      [4102028096][14 Aug  8:48:17] RFLIndexDoer::sendToSolr: I'm sleep  
      [4102028096][14 Aug  8:48:17] RFLIndexDoer::sendToSolr: SOLR error_type is - 1

* `$RTDIR/log/RFL.log` file shows this message:

  `Failed to connect to https://<IP>:8211`

## Cause

Solr indexing engine stops working due to insufficient Java heap space.   
Core dump includes:

`0SECTION TITLE subcomponent dump routine`  
`NULL ===============================`  
`1TICHARSET ANSI_X3.4-1968`  
`1TISIGINFO Dump Event "systhrow" (00040000) Detail "java/lang/`**OutOfMemoryError**`" "Java heap space" received`  
`1TIDATETIMEUTC Date: [date] at [time] (UTC)`  
`1TIDATETIME Date: [date] at [time]`

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 39

If you choose not to upgrade, as a workaround, increase the maximum allowed heap size for the `Solr` process:

1. Check the current heap size setting. Run:  
   `cat $MDS_FWDIR/conf/cpmServerSettings.props | grep -i RFL_SOLR_MAX_HEAP=`
2. Double the current heap size using the override script. Run:  
   `cd $MDS_FWDIR/scripts/`  
   `./override_server_setting.sh -p RFL_SOLR_MAX_HEAP <new_value>`  
   For example, if the current value is 2048, change it to 4096:  
   `./override_server_setting.sh -p RFL_SOLR_MAX_HEAP 4096`
3. Restart the Multi-Domain Server services to apply the changes. Run:  
   `mdsstop;mdsstart`  

Note: If issue is not fixed after increasing to 4096 you can increase again the value (to 8192 in that case).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content