> Source: [sk183767](https://support.checkpoint.com/results/sk/sk183767)

# sk183767 - Remote and local backup operations fail after installation of Jumbo Hotfix Accumulator

| Property | Value |
|----------|-------|
| Solution ID | sk183767 |
| Date Created | 2025-08-14 |
| Last Modified | 2026-07-23 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R82.10, R82, R81.20, R81.10 (EOS) |

## Symptoms

- * Remote and local backup operations fail after installing:
  > R82 Jumbo Hotfix Take 36  
  > R81.20 Jumbo Hotfix Take 111  
  > R81.10 Jumbo Hotfix Take 177
* The backup process fails and displays the this error message:

  `Cannot complete the backup process: not enough space in /var/log/CPbackup/backups. Cause`

## Cause

A change introduced in Jumbo Hotfix Accumulator with the fix ID PRHF-37416 that modified the Firewall backup scheme to include all .log in the $FWDIR/log directory, in certain cases, these log files are significantly larger than the available space on the lv_log volume. As a result, the backup process fails when the volume cannot accommodate the additional data.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 36
* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 118
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 158

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

<br />

**Workaround:**   

1. Open the FW1logs scheme configuration file using vi:  
   * vi /var/CPbackup/schemes/fw1logs.cpbak
2. Locate the section between \<INCLUDE_FILES\> and \</INCLUDE_FILES\>.  
   * Remove the following lines:
     * \^FWDIR/log/\*.elg\*  
       \^FWDIR/log/\*.log\*
3. Save and exit the file:  
   1. Press Esc to return to command mode.
   2. Type :wq and press Enter.
This change excludes log files under $FWDIR/log from the backup process, delivering the same result as the hotfix.

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