> Source: [sk183713](https://support.checkpoint.com/results/sk/sk183713)

# sk183713 - Gaia Backup / Scheduled Snapshot fails if it is configured to upload the output file to an SCP server or SFTP server

| Property | Value |
|----------|-------|
| Solution ID | sk183713 |
| Date Created | 2025-07-29 |
| Last Modified | 2025-08-05 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R82.10, R82, R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Gaia Backup / Scheduled Snapshot fails if it is configured to upload the output file to an SCP server or SFTP server.

* Manual SSH connection from the Gaia OS to the SCP server fails with this message:

  `Permission denied, please try again`

## Cause

The OpenSSH version that the Gaia OS uses is lower than the SCP / SFTP server is configured to support.

In the reported case (August 2025), the customer's SCP server supported OpenSSH version 9 and higher.

To see the OpenSSH version that the Gaia OS uses, run one of these commands in the Expert mode:

* `ssh -V`

* `rpm -qa | grep -i openssh`

## Solution

This solution requires authentication. Please log in to view the full solution.

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