> Source: [sk183709](https://support.checkpoint.com/results/sk/sk183709)

# sk183709 - QoS policy is not installed after rebooting an R82 Security Gateway 

| Property | Value |
|----------|-------|
| Solution ID | sk183709 |
| Date Created | 2025-07-28 |
| Last Modified | 2026-02-18 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82 |

## Symptoms

- * After rebooting the Security Gateway or running `cpstop ; cpstart`, the QoS policy is no longer present. You can verify the status of QoS with the command `# fgate stat`.

* SmartConsole shows an alert regarding the Security Gateway that contains thus error: "`QoS is not installed`".

* The QoS policy is enabled and can be installed successfully.

* It is not possible to fetch the policy with the command `# fgate fetch -f`.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 73

If you choose not to upgrade, [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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