> Source: [sk183694](https://support.checkpoint.com/results/sk/sk183694)

# sk183694 - SmartConsole Fails to Open Gateway Objects After Repackaged Installation via Microsoft InTune on Windows 11

| Property | Value |
|----------|-------|
| Solution ID | sk183694 |
| Date Created | 2025-08-04 |
| Last Modified | 2025-08-13 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81.20 |

## Symptoms

- * After installing Check Point SmartConsole on new Windows 11 laptops, users cannot open Security Gateway objects. This error message appears:

  ```
  
  Failed to load SmartDashboard Component. An unexpected error has occurred. Contact support.
  ```

  <br />

* The issue affects all Security Gateway objects, not just specific ones.

* The SmartConsole installation completes, but certain components, such as GuiDBedit.exe, fail to load.

* Windows Event Logs show errors related to *OS.dll*.

* Logs display the message:

  ```
  cpCreateInstance failed to load SharedDleSvcProvider with error: Class not registered
  ```

  This indicates a Component Object Model (COM) class registration issue.

  <br />

* The issue occurs when SmartConsole is repackaged and deployed using Microsoft InTune (Company Portal). It does not appear with a standard installation.

* Running *CustomPreInst.exe* as Administrator does not resolve the issue.

## Cause

The issue is caused by incomplete registration of Dynamic Link Libraries (DLLs) and Component Object Model (COM) classes during the repackaging and deployment process. Specifically, using InstallShield and Microsoft InTune for packaging did not register essential components such as SharedDleSvcProvider. This leads to failures when SmartConsole tries to instantiate these components.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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