> Source: [sk183680](https://support.checkpoint.com/results/sk/sk183680) # sk183680 - Frequently Asked Questions (FAQ) about the video "Transform MSP Efficiency with Spark Management" | Property | Value | |----------|-------| | Solution ID | sk183680 | | Date Created | 2025-07-20 | | Last Modified | 2025-08-19 | | Technical Level | General | | Products | Spark Management | | Versions | Cloud | ## Solution This article answers Frequently Asked Questions (FAQs) about the "Transform MSP Efficiency with Quantum Spark Management" video. Show the Entire Article * How can I purchase a Quantum Spark appliance? > To purchase Quantum Spark appliances, contact an authorized Check Point distributor [here](https://partnerlocator.checkpoint.com/#/). In addition, you can check prices and models in the [product catalog](https://catalog.checkpoint.com/cat/quantum/security_gateway?code=rN-ioW12vZllhXU_M9nAwLg17W5_K1i4mTWaOgsCo6BA8). * I already have a Quantum Spark appliance. What should I do next? > Register to the Infinity Portal and connect your appliance to the Quantum Spark Management application, Click [here](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Quantum-Spark-Management/Content/Topics-QSM/Getting-Started.htm?tocpath=_____3) for instructions. * I am an existing Infinity Portal customer. What should I do? > Log in to Quantum Spark Management through your Infinity Portal account and connect your Quantum Spark Gateway. Click [here](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Quantum-Spark-Management/Content/Topics-QSM/Getting-Started.htm?tocpath=_____3) for instructions. * Is there an additional cost for Spark Management? > No, Spark Management is included at no additional cost for Quantum Spark customers. * I have connected my appliance to Quantum Spark Management. What's next? > We recommend reviewing the [Quantum Spark Management Administration Guide](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Quantum-Spark-Management/Content/Topics-QSM/Introduction.htm?tocpath=_____2) for detailed configuration steps and next steps. * How can I access the dashboard shown in the video? > After connecting your appliance to Spark Management, data is sent in real time to the application's homepage. Use the navigation pane on the left under the **Dashboards** tab to access various dashboards. Click [here](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Quantum-Spark-Management/Content/Topics-QSM/Dashboards-Page.htm) for instructions. * I don't see any data. What should I check? > Make sure the appliance is connected and that data forwarding is enabled. You can find these settings under **Plan** \> **Managed Services** . Click [here](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Quantum-Spark-Management/Content/Topics-QSM/Configuring-Services.htm) for more information. * I saw alerts and notifications in the video. How can I configure them? > Refer to the [Quantum Spark Management Administration Guide](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Quantum-Spark-Management/Content/Topics-QSM/Configuring-Services.htm#Notifications) for instructions on how to configure notifications. An enhanced notifications system should launch soon, offering flexible options and support for more platforms, as shown in the video. * How can I use the Global Plan and share it with customers? > The Global Plan is currently in Early Availability (EA) for selected customers. It should soon be in General Availability (GA) with full documentation. You will be able to share the plan from the plan object in your Managed Security Service Provider (MSSP) account. * How do I configure Zero Touch? > Follow the instructions in the [Zero Touch Administration Guide](https://sc1.checkpoint.com/documents/Appliances/Zero_Touch_Admin_Guide/EN/Content/Topics-AG/Overview.htm). Pay special attention to the [Quantum Spark Appliance](https://sc1.checkpoint.com/documents/Appliances/Zero_Touch_Admin_Guide/EN/Content/Topics-AG/Template-Form-for-Quantum-Spark-Appliance.htm?tocpath=Template%20Form%20for%20a%20Quantum%20Spark%20Appliance%7C_____0#Template_Form_for_a_Quantum_Spark_Appliance) section. * How can I give my customers limited permissions, such as Wi-Fi settings? > Use the Self-Serve Portal to assign limited permissions. A detailed guide is available [here](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Quantum-Spark-Management/Content/Topics-QSM/Working-with-Self-Serve-Portal.htm?tocpath=_____13). * The video shows support for automatic firmware updates, backups, and scheduled reports. How do I set these up? > These features are available under the Services section of the plan object. Click [here](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Quantum-Spark-Management/Content/Topics-QSM/Configuring-Services.htm) for instructions. * Who can I contact if I have additional questions? > For pre-sales inquiries, click [here](https://www.checkpoint.com/about-us/contact-us/). > > For technical support, refer to the [Quantum Spark Management Administration Guide](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Quantum-Spark-Management/Content/Topics-QSM/Introduction.htm?tocpath=_____2). If your issue persists, email [Support](mailto:"support@checkpoint.com"%20). --- # Agent Instructions This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products. ## Navigating This Knowledge Base - **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt) - **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml) - **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}` - **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content