> Source: [sk183629](https://support.checkpoint.com/results/sk/sk183629)

# sk183629 - Fetching contracts from the User Center using SmartUpdate fails with "Could not fetch contracts from the Check Point User Center" error

| Property | Value |
|----------|-------|
| Solution ID | sk183629 |
| Date Created | 2025-07-10 |
| Last Modified | 2025-07-14 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * When attempting to fetch contracts from the Check Point User Center using SmartUpdate, this error message appears: "*Could not fetch contracts from the Check Point User Center.*"

* Packet captures show a completed three-way handshake and subsequent application data transmission.

## Cause

SmartUpdate connects to the User Center through the following path:

**SmartUpdate** \> **License \& Contract** \> **Update Contracts** \> **From User Center...**

This action prompts the user to enter a username and password. However, external API access to the User Center using basic authentication (username and password) is no longer supported.

SmartUpdate does not currently support multi-factor authentication (MFA) or other secure authentication methods for accessing the User Center. Therefore, contract fetching via this method fails.

## Solution

This solution requires authentication. Please log in to view the full solution.

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