> Source: [sk183619](https://support.checkpoint.com/results/sk/sk183619)

# sk183619 - High Latency of HTTP & HTTPs traffic with "javacore" process crash in Private ThreatCloud (PTC)

| Property | Value |
|----------|-------|
| Solution ID | sk183619 |
| Date Created | 2025-07-02 |
| Last Modified | 2025-08-07 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.10 (EOS) |

## Symptoms

- * The Private ThreatCloud (PTC) component reports an alert in the ptcd.html report for the Anti-Bot and Anti-Virus Software Blades with the message: "*The system doesn't work properly*".

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk183619/sk183619202507211631071.png)
* Users experience network latency and delays in HTTP and HTTPS traffic inspection.

* The issue temporarily resolves after rebooting PTC, but it returns after a period of time.

* CPU utilization on the PTC server spikes to 100% on java process, as shown by this top command:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk183619/sk183619-Aug6202508061601561.png)
* "javacore" user-mode core dumps are generated on the PTC server.

* ptc_cli monitor returned an internal error.

* In */var/cptomcat-6.0.18/logs/ptcd.log* we see this error:   

  \[ERROR\] "*failed to get java melody stats*"

## Cause

The issue appears in high-load environments and leads to resource exhaustion in the Java process of the PTC component. This results in service degradation and component failure.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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