> Source: [sk183611](https://support.checkpoint.com/results/sk/sk183611)

# sk183611 - The web_api_show_package.sh script terminates with a "severe error"

| Property | Value |
|----------|-------|
| Solution ID | sk183611 |
| Date Created | 2025-07-17 |
| Last Modified | 2025-07-21 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * When executing the `$MDS_FWDIR/scripts/web_api_show_package.sh` script, the script halts with the "`Script stopped running due to severe error!`" error.
* The solution of [sk169557](https://support.checkpoint.com/results/sk/sk169557) does not help.
* The target Security Management Server contains multiple policy packages.   
  The `show_package_`.elg log file displays the error related to a long file name:  
  `Failed to create rulbase page. Error message: /home/admin/c8a6e127-fd20-403a-8fd5-4b9309e6346f/`  
  `
  <policy package name 1>`  
  `
  <policy package name 2> `  
  `
  <policy package name 3> ... ... `  
  `
  inbound-Management server.html (File name too long) `  
* There is no error in the `api.elg` logs.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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