> Source: [sk183606](https://support.checkpoint.com/results/sk/sk183606)

# sk183606 - Identity Agent fails to connect to Security Gateway

| Property | Value |
|----------|-------|
| Solution ID | sk183606 |
| Date Created | 2025-07-08 |
| Last Modified | 2025-07-09 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Identity Agent for a Terminal Server or Identity Agent for an endpoint computer fails to connect to an Identity Awareness Gateway.
* On the Terminal Server or endpoint computer, the *ia_client* logs show: *400 Bad Request* . On a Terminal Server or Windows endpoint computer, the default location of these logs is *C:\\Windows\\Temp\\ia_client.log*.

## Cause

The Identity Agent access configuration allows only specific interfaces (for example 'internal'), while the Identity Agent is trying to connect through an external interface.

## Solution

This solution requires authentication. Please log in to view the full solution.

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