> Source: [sk183582](https://support.checkpoint.com/results/sk/sk183582)

# sk183582 - When you set up IoT on SmartConsole, it displays the "Something Went Wrong" error

| Property | Value |
|----------|-------|
| Solution ID | sk183582 |
| Date Created | 2025-06-28 |
| Last Modified | 2025-07-01 |
| Technical Level | Advanced |
| Products | IoT Security |
| Versions | Cloud |
| OS | Gaia |

## Symptoms

- * When you click **Set Up** on SmartConsole, it shows a message that something went wrong.  
  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1750167449179/error202506170953231.png)  
* In the `/opt/CPInstLog/iot-on-board.log` file, you see the error **DATE TIME ERROR IoT feature status is not active**.

## Cause

The option **Temporarily disable IoT (troubleshoot)** is selected.

## Solution

This solution requires authentication. Please log in to view the full solution.

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