> Source: [sk183581](https://support.checkpoint.com/results/sk/sk183581)

# sk183581 - Security Group Member reports its hardware platform as "Open Server" in CPview and in Skyline

| Property | Value |
|----------|-------|
| Solution ID | sk183581 |
| Date Created | 2025-06-17 |
| Last Modified | 2025-06-18 |
| Technical Level | Advanced |
| Products | Scalable Platforms |
| Versions | R82.10, R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * CPview \> "SysInfo" page \> "Hardware Information" section shows the hardware platform of a Maestro Security Group Member as "`Open Server`" instead of "`Check Point Maestro`".

  Example:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1750162608199/CPview_Open_Server202506171529221.jpg)
* Skyline reports the hardware platform of a Maestro Security Group Member as "`Open Server`" instead of "`Check Point Maestro`".

  Example:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1750162608199/Skyline_hardware202506171538213.png)
* There is no impact on traffic or health on this Security Group Member.

## Cause

By design, only the SMO Security Group Member can retrieve the full hardware model information using the Gaia Clish command "`show asset all`". Other Security Group Members rely on cached data or on the file `/tmp/HW_prop_2` to show their hardware model.

If this file is missing or corrupted, the Security Group Member reports its hardware platform as "Open Server" in CPview and in Skyline.

## Solution

This solution requires authentication. Please log in to view the full solution.

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