> Source: [sk183556](https://support.checkpoint.com/results/sk/sk183556)

# sk183556 - Policy installation failed with error code 0-3-2000173-5

| Property | Value |
|----------|-------|
| Solution ID | sk183556 |
| Date Created | 2025-06-11 |
| Last Modified | 2025-06-19 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS) |

## Symptoms

- * Policy installation fails with: "*Policy installation failed on gateway. If the problem persists contact Check Point support (error code 0-3-2000173-5).*"

* Policy installation debug shows this output:   

  `
  [Date, time] [/local_ckp/xm/updb/ignis_main/B996000042/include/updb_database.h:240] CUpDBDataBase::load: [INFO] searching cache for key ae3d2979-a779-4df0-bc04-df032a135e09_N7sgen_ns18_SGen_host_structE`  
  `
  [Date, time] {policy} [ERROR]: appi_rad_uf_cmi_handler_add_app:`  
  `
  ...`  
  `
  {policy} [ERROR]: appi_rad_uf_cmi_handler_add_signatures_cb: appi_rad_uf_cmi_handler_add_app() failed`  
  `
  [Date, time] [updb_transaction.cpp:77] CUpDBTransaction::commit: [INFO] transation commit ok `

## Cause

The `appi_db.C` file is corrupt or incomplete.

## Solution

This solution requires authentication. Please log in to view the full solution.

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