> Source: [sk183555](https://support.checkpoint.com/results/sk/sk183555)

# sk183555 - Mobile Access Portal Fails to Translate URLs with Hexadecimal Symbols

| Property | Value |
|----------|-------|
| Solution ID | sk183555 |
| Date Created | 2025-06-12 |
| Last Modified | 2025-06-18 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20 |

## Symptoms

- * URLs containing hexadecimal symbols are not properly translated by the Mobile Access portal.

* As a result, the portal returns the original internal URL, which lead the browser to display an error such as `"404 Page Not Found"` or `"ERR_NAME_NOT_RESOLVED"`.

* When you open the browser history with Fiddler Classic version (see [sk99053](https://support.checkpoint.com/results/sk/sk99053) for details), the redirected URL appears similar to this:  

  https://xxx.com:6443/yy/zz'.  
  In this example:
  * "\/" is the HTML-escaped version of `/`
  * The original URL is: "https://xxx.com:6443/yy/zz".

  <br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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