> Source: [sk183533](https://support.checkpoint.com/results/sk/sk183533)

# sk183533 - Cyrillic characters authentication in Remote Access VPN

| Property | Value |
|----------|-------|
| Solution ID | sk183533 |
| Date Created | 2025-06-05 |
| Last Modified | 2025-06-05 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Passwords containing Cyrillic characters cannot be changed or used successfully via Endpoint VPN client.
* When attempting to change the password, after entering the old password and a new one containing Cyrillic characters, one of the following may occur:
  * An error appears stating that the password could not be changed.
  * The system confirms the password was changed successfully, but the new password does not work for VPN connections.
  * Even if the password change is successful, the new password is not accepted during login.

## Cause

Remote Access client doesn't support Cyrillic characters for authentication.

## Solution

This solution requires authentication. Please log in to view the full solution.

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