> Source: [sk183532](https://support.checkpoint.com/results/sk/sk183532)

# sk183532 - REDIS API Process Failure in Gaia on VSX 

| Property | Value |
|----------|-------|
| Solution ID | sk183532 |
| Date Created | 2025-06-15 |
| Last Modified | 2025-06-30 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * Running diagnostic commands (for example, cpinfo) on Virtual System 7 returns the error: `_init_vs_env: failed to move set context`
* You cannot collect diagnostic information using cpinfo on the affected Virtual System.
* System logs show repeated stopping and starting of API-related processes, specifically REDIS and CELERY.
* The REDIS API process is stopped and does not start, as confirmed by API status checks.
* No impact to network traffic, but diagnostic and support operations are hindered.

## Cause

The issue is caused by a failure of the REDIS process within the Gaia Application Programming Interface (API) subsystem.

## Solution

This solution requires authentication. Please log in to view the full solution.

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