> Source: [sk183478](https://support.checkpoint.com/results/sk/sk183478)

# sk183478 - SmartConsole logs out earlier than the configured idle timeout

| Property | Value |
|----------|-------|
| Solution ID | sk183478 |
| Date Created | 2025-06-03 |
| Last Modified | 2025-06-04 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81.20 |

## Symptoms

- * Although the "Perform logout after being idle" setting in SmartConsole is configured so that SmartConsole logs out after more than one minute of inactivity, the session ends after approximately one minute.

* SmartConsole debug logs collected using the procedure in [sk112334](https://support.checkpoint.com/results/sk/sk112334) show this name resolution error for `sc1.checkpoint.com`:

  > `(ERROR) CP.Infrastructure.WebMessageProviderImpl - Error refreshing messages
  > System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'sc1.checkpoint.com'`

## Cause

SmartConsole logged out early because it could not resolve the `sc1.checkpoint.com` domain name.

## Solution

This solution requires authentication. Please log in to view the full solution.

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