> Source: [sk183470](https://support.checkpoint.com/results/sk/sk183470)

# sk183470 - "Error: Check connectivity between the Domain Servers IPs and initialize SIC manually" when creating a new Domain

| Property | Value |
|----------|-------|
| Solution ID | sk183470 |
| Date Created | 2025-05-15 |
| Last Modified | 2025-05-18 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- Creating a new Domain fails with this error (in SmartConsole, see the Task progress in the bottom left corner):

`Create Domain Server: '<Name of Domain Server>' for Domain '<Name of Domain>' completed on MDS <Name of Multi-Domain Server>`

`Error: Check connectivity between the Domain Servers IPs and initialize SIC manually`

## Cause

On the problematic Mult-Domain Server, the `HKLM_registry.data_cust` file contains SIC information, while it should not. This file is a template file and should not contain specific information.

Example of a bad file:

```
grep -A 7 "(SIC" $CPDIR/registry/HKLM_registry.data_cust
                        : (SIC
                                :OTP ()
                                :MySICname ("CN=<SIC Name>O=<CA Signature>")
                                :ICAdn ("O=<CA Signature>")
                                :ICAip (1.2.3.4)
                                :HasCertificate ("[4]1")
                                :CertPath ("/opt/CPshrd-R81.10/conf/sic_cert.p12")
                        )
```

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content