> Source: [sk183404](https://support.checkpoint.com/results/sk/sk183404)

# sk183404 - "Error: Processes are not running" error for Threat Extraction Daemon in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk183404 |
| Date Created | 2025-04-29 |
| Last Modified | 2025-06-07 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20 |
| OS | Gaia |

## Symptoms

- * `scrub_cp_file_convert` and `cp_file_convert` daemons are not running.
* Machine has sufficient RAM

## Cause

Corrupt or empty *cpfc_status.C* file located in the *$FWDIR/conf* path.

## Solution

This solution requires authentication. Please log in to view the full solution.

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