> Source: [sk183377](https://support.checkpoint.com/results/sk/sk183377)

# sk183377 - Mobile Access Portal fails to load when using SAML authentication

| Property | Value |
|----------|-------|
| Solution ID | sk183377 |
| Date Created | 2025-04-21 |
| Last Modified | 2025-05-29 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20 |

## Symptoms

- * Mobile Access Portal fails to load when using SAML (Security Assertion Markup Language) authentication on VSX Security Gateway after upgrade to R81.20.

* This error is shown in the browser HAR file:  

  `;Realm=ssl_vpn_Azure_Auth_OnPrem_MOBILE returns HTTP 404 Not Found.`  

  Note: To capture a HAR file in Chrome, open Developer Tools (F12), navigate to the Network tab, start recording, reproduce the issue, and save the HAR file.

## Cause

There is a missing line in the configuration file *httpd.conf* of the applicable VS.

## Solution

This solution requires authentication. Please log in to view the full solution.

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