> Source: [sk183318](https://support.checkpoint.com/results/sk/sk183318)

# sk183318 - The data in Exporter-Rates tab of CPView is abnormal after an upgrade of a Security Management Server from R81

| Property | Value |
|----------|-------|
| Solution ID | sk183318 |
| Date Created | 2025-04-25 |
| Last Modified | 2025-05-05 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * After an upgrade of the Security Management Server from R81, the Log Exporter continues to function well, the target Syslog servers can receive logs, but the data in the **Advanced** \> **Logging** \> **Exporter-Rates** tab of CPView is abnormal:  

  Exporter's name is N/A, and log exportting rate is 0.   

  <br />


  Example:  

  Name Log Exporting Rate   

  Exporter N/A 0   

  Exporter N/A 0   

  Exporter N/A 0   

* The data in **Advanced** \> **Logging** \> **Log-Rates** and **Advanced** \> **Logging** \> **Indexer-Rates** are correct.

## Cause

The user has not performed the "Reconfigure the Log Exporter" procedure correctly.

## Solution

This solution requires authentication. Please log in to view the full solution.

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