> Source: [sk183302](https://support.checkpoint.com/results/sk/sk183302)

# sk183302 - "ASST9999 Timeout waiting for response from database server" error when running "show asset all" command in Gaia Clish

| Property | Value |
|----------|-------|
| Solution ID | sk183302 |
| Date Created | 2025-05-14 |
| Last Modified | 2026-06-04 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * The error message in Gaia Clish: `Gateway> show asset all`

  `ASST9999 Timeout waiting for response from database server`
* Resetting or rebooting the Lights Out Management (LOM) card with the command does not help.

## Cause

The LOM card is unresponsive, and retrieving its information times out.

## Solution

1. Restart IPMI service to resolve the issue:   
   from expert mode execute following command: service ipmi restart  
   OR
2. Shut down the Security Gateway and unplug both power supply's. Wait 3-5 minute for power to drain.
3. Reconnect both power supply's and turn on the Security Gateway to complete the power cycle.

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