> Source: [sk183299](https://support.checkpoint.com/results/sk/sk183299)

# sk183299 - Remote Access VPN Client for macOS takes longer time to connect to VPN gateways if one of the Remote Access Gateways in topology is unreachable

| Property | Value |
|----------|-------|
| Solution ID | sk183299 |
| Date Created | 2025-05-04 |
| Last Modified | 2025-05-05 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |
| OS | macOS |
| Platform | Open Server |

## Symptoms

- * macOS users connect to the Remote Access VPN using Visitor Mode, but the connection process takes up to 2 minutes, which is considered slow.
* The issue occurs if one of the Remote Access gateways is currently down or unreachable.
* This issue affects only macOS clients using Remote Access VPN, while Windows clients connect without any delay.

## Cause

As part of the connection flow, an HTTP request is sent to the Remote Access gateway. The default request timeout is 75 seconds. If the VPN client attempts to establish a primary connection to an inaccessible gateway, the connection will time out after the specified duration.

## Solution

**Temporary Solution:**

1. Disable the **Upgrade from gateway** option.
2. Set the option as **No** in **Client upgrade mode**.
3. Push the policy.  
   This will affect all the VPN clients.

For more information, see [Endpoint Security VPN for macOS Administration Guide](https://sc1.checkpoint.com/documents/HarmonyEndpoint/Endpoint_Security_VPN_for_macOS_AdminGuide/Content/Topics-EP_Security_VPN_for_macOS_AG/Global_Properties_for_VPN_Gateways.htm?Highlight=upgrade).  

**Permanent Hotfix:**

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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