> Source: [sk183271](https://support.checkpoint.com/results/sk/sk183271)

# sk183271 - Troubleshooting Endpoint Client Installation Error 2738

| Property | Value |
|----------|-------|
| Solution ID | sk183271 |
| Date Created | 2025-03-23 |
| Last Modified | 2025-03-24 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | E88.X |

## Symptoms

- The installation of the Endpoint Client fails and displays this error message:

```

2738: Could not access VBScript runtime for custom action.
```

## Cause

1. A third-party antivirus program installed on the machine.
2. Corrupt registration of vbscript.dll.
3. Corrupt system files.

## Solution

1. Disable or Uninstall Third-Party Antivirus:  
   Temporarily disable or uninstall any third-party antivirus software on the machine and attempt the installation again.
2. Re-register `vbscript.dll`:
   1. Open Command Prompt as an administrator.
   2. Run:  
      `cd %windir%\SysWOW64`  
      `regsvr32 vbscript.dll`
3. Repair System Files:
   1. Open Command Prompt as an administrator.
   2. Run the following commands to repair system files:  
      `dism /Online /Cleanup-Image /RestoreHealth`  
      `sfc /scannow`

---

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