> Source: [sk183238](https://support.checkpoint.com/results/sk/sk183238)

# sk183238 - Unable to log in to the Harmony Endpoint Web UI On-Premises after reboot

| Property | Value |
|----------|-------|
| Solution ID | sk183238 |
| Date Created | 2025-03-24 |
| Last Modified | 2025-03-25 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.20 |
| OS | Gaia |
| Platform | VMWare ESX |

## Symptoms

- * After rebooting the Harmony Endpoint On-Premises Security Management Server, the Endpoint Web UI portal is not accessible.
* On the SSH command line of On-Premises Security Management Server, the `web_health` script is not showing any output.
* `$UEPMDIR/logs/docker_logs/web_mgmt_activity.log` shows following entries:  
  `symlink/`/diff /var/lib/overly2/1/: no such file or directory   
  web_mgmt.sh: Error: Loading tar file failed, broken image [@LOADING_FAILED]

## Cause

1. Web Health Check Script file is missing in the `$UEPMDIR/engine/scripts` location.
2. Corrupted files.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content