> Source: [sk183224](https://support.checkpoint.com/results/sk/sk183224)

# sk183224 - BSOD or reboot when external removable disk is connected 

| Property | Value |
|----------|-------|
| Solution ID | sk183224 |
| Date Created | 2025-03-10 |
| Last Modified | 2025-04-24 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | E88.X |
| OS | Windows |

## Symptoms

- * The device reboots when a removable disk is connected and a file is loaded onto it with the Port Protection Blade active. When the blade is deactivated, the device functions correctly.
* Error Messages: Blue screen of Windows (BSOD) when the issue occurs Stop_Code System_Service_Exception

## Cause

This is a known issue when the Endpoint Security client version is E88.40 or older running on Windows 11 24H2.

## Solution

This solution requires authentication. Please log in to view the full solution.

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