> Source: [sk183204](https://support.checkpoint.com/results/sk/sk183204)

# sk183204 - "Failed to fetch error" when logging in to the Infinity portal

| Property | Value |
|----------|-------|
| Solution ID | sk183204 |
| Date Created | 2025-03-05 |
| Last Modified | 2025-03-07 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.10, R82, R81.20 |

## Symptoms

- * "Failed to fetch error" when logging in to the Infinity portal.
* All the websites specified in [sk170077](https://support.checkpoint.com/results/sk/sk170077) are allowed on gateway.
* Able to log in to the Infinity Portal using Incognito mode.
* Issue is only on a specific device. The user is able to login to the Infinity Portal using their credentials from other devices.

## Solution

To resolve this issue, clear your web browser's cache and cookies and then reload the browser.

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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