> Source: [sk183194](https://support.checkpoint.com/results/sk/sk183194)

# sk183194 - Slow web browsing to the Internet and download of files is stuck

| Property | Value |
|----------|-------|
| Solution ID | sk183194 |
| Date Created | 2025-03-04 |
| Last Modified | 2025-06-23 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * Slow web browsing to the Internet and the download of files either stall or fail

* The affected connections undergo CPAS (e.g. HTTPS inspected traffic)

* Policy Based Routing (PBR) is configured for the affected connections

* Kernel debug on the Security Gateway (`fw ctl zdebug + drop`) shows:

  `fw_log_drop_ex: Packet proto=X XXX dropped by cphwd_send_packet Reason: F2P outbound processing failed (CPAS);`
  or

  `fw_first_packet_state_checks: Dropping out of state TCP packet;`

## Cause

The CPAS routing code uses the wrong interface for routing calculation.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 99
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 177

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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