> Source: [sk183161](https://support.checkpoint.com/results/sk/sk183161)

# sk183161 - The output of "show sysenv all " command  and SNMP queries do not show hardware sensors information

| Property | Value |
|----------|-------|
| Solution ID | sk183161 |
| Date Created | 2025-02-19 |
| Last Modified | 2025-02-24 |
| Technical Level | Advanced |
| Products | Scalable Platforms |
| Versions | R81.20 |
| OS | Gaia |
| Platform | 9000 |

## Symptoms

- * After an upgrade of Quantum Force Security Gateway to R81.20 Jumbo HFA Take 65 or higher, the Clish "show sysenv all" command output is blank, and SNMP queries do not show hardware 
  sensors information.

  It is possible that the SMO displays the sensor information and the rest of the SGMs do not.
* Running "cpstat os -f sensors" in expert mode returns blank output for all sensors.

## Cause

In [R81.20 Jumbo HFA Take 65](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/R81.20/Take_65.htm), a new driver, *nct6775_new* , is introduced as part of a fix documented in [sk182305](https://support.checkpoint.com/results/sk/sk182305).

When image auto-clone is enabled, after the Jumbo HFA installation, */etc/appliance_config.xml* still references the old driver, *nct6775* , instead of the new driver, *nct6775_new* , the hardware sensors driver does not get loaded, and hardware monitoring data is not available.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content